About OBEP

Who is OBEP?

OBEP is an English law firm with a sole principal, Olivia Whitcroft. It is authorised and regulated by the Solicitors Regulation Authority, registration number 563704.

More about Olivia can be found here.

In what areas of law does OBEP specialise?

OBEP provides legal advice on:

  • Data protection and information law
  • Intellectual property
  • Information technology
  • Commercial contracts

See also OBEP’s services page for details of OBEP’s services and how we can assist businesses of all sizes (and also individuals).

What are OBEP’s values?

OBEP has several key values in delivering legal advice:

  • Quality of work
  • Reliability and responsiveness
  • Understanding individual client needs

This means that OBEP will seek to understand individual client circumstances, so that legal requirements are not considered in isolation of the wider business picture.

How much does OBEP charge?

OBEP seeks to offer clients legal advice that is both affordable and of a high quality. Where appropriate, OBEP can advise on cost-effective ways of addressing your legal need and prioritisation of issues and actions. OBEP can also look to work within any specified legal budgets which you may have.

To discuss estimates for specific legal advice, please contact Olivia Whitcroft using the contact details below.

Where is OBEP located?

OBEP is based in Surrey. As well as providing services to local businesses and individuals, OBEP can advise clients anywhere in the UK. OBEP can travel to your office to meet you, or discuss matters remotely over telephone and/or email.

How do you contact OBEP?

Please contact Olivia Whitcroft:

  • by telephone on: 07887 423429; or
  • by email to: olivia.whitcroft@obep.uk

How can you raise a complaint?

If you are not satisfied with a legal service you are receiving from OBEP or the fees for which you are billed, you are entitled to raise a complaint. At first instance, please contact Olivia Whitcroft (olivia.whitcroft@obep.uk), setting out the nature of the complaint. A copy of OBEP’s complaints procedure is available upon request.

If you are not satisfied with the handling of your complaint, you may be able to complain to the Legal Ombudsman (although this service is generally only available to individuals and very small businesses). The complaint must usually be made within six months of a final response from OBEP, and within six years of the act or omission which gave rise to your complaint, or within three years of when you should reasonably have known there was cause for complaint. See further information at www.legalombudsman.org.uk.

If you are a consumer, you may be able to use the EU Online Dispute Resolution (ODR) service to assist in resolving your complaint. The ODR platform is here: http://ec.europa.eu/odr). OBEP’s email address is: olivia.whitcroft@obep.uk

You may also be able to object to a bill by application to the court under Part III of the Solicitors Act 1974.

Additional information

Professional rules

OBEP is authorised and regulated by the Solicitors Regulation Authority, which sets rules and standards relating to the operation of OBEP’s business. Information about the SRA and a copy of its rules are available at www.sra.org.uk.

Indemnity insurance

Professional indemnity insurance is provided by Maven Underwriters.
Contact details of Participating Insurer: Argo Syndicate 1200 @ Lloyd’s of London, Exchequer Court, 33 St Mary's Axe, London, EC3A 8AA, UK
Territorial coverage: Worldwide

VAT registration number

OBEP’s VAT number is: 118 4757 96

Equality and diversity

In its dealings with clients and other third parties, OBEP seeks to ensure non-discrimination on the grounds of race, sex, sexual orientation, religion or belief, age or disability. OBEP has a policy on equality and diversity within its business.

Data protection

OBEP has procedures to ensure that your personal data is handled in accordance with the Data Protection Act 1998. Please see OBEP’s privacy notice.