Technology Contracts: Creative Relationships Require Creative Agreements
or: “If all you have is standard terms, everything looks like a fax machine”

Picture the scene: it is 1993 and the forward-thinking Telecommunications Manager at Big Industry Ltd has decided that e-mail communication (never before used at Big Industry) will be good for business. A provider is selected and is sent the company’s standard terms. It soon becomes clear to the provider that he has been presented with a contract for fax machine maintenance. This article looks at the frequent disconnect between the terms of technology contracts and the services which are actually being provided, and how to avoid these inappropriate terms.

Read Olivia’s article: “Technology contracts: creative relationship require creative agreements” published by SCL (

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Olivia Whitcroft, principal of OBEP, 27 January 2015

This article provides general information on the subject matter and is not intended to be relied upon as legal advice. If you would like to discuss this topic, please contact Olivia Whitcroft using the contact details set out here: Contact Details