A customer asks you for access to their personal data. How do you prove they are who they say they are? And how much information do you provide?
Read Olivia’s article “Our customer services rep called them a twerp – can I withhold this?” published in issue 340 of PC Pro, available to buy now. PC Pro website: www.pcpro.co.uk.
This article provides general information on the subject matter and is not intended to be relied upon as legal advice. If you would like to discuss this topic, please contact Olivia Whitcroft using the contact details set out here: Contact Details